How we think about pricing

Pricing is hard to get right. Three principles have guided Tinybox's pricing from the beginning, and the GA pricing announcement preserves all three.

Predictability

A customer should be able to predict their bill within 5% from one month to the next. Surprise bills are a leading cause of churn, and they are also a sign that the pricing model is broken regardless of the absolute number.

No penalties for growth

Per-request egress fees punish the most engaged customers most heavily. We are removing them under 10 TB; above 10 TB, the fee exists but is small enough that no one runs into it accidentally.

No per-feature add-ons

Every customer gets every feature. The price scales with usage, not feature count.

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